Water Agencies Warn of Misleading Calls by Scam Artists

March 28, 2014

For the second time in about six months, the San Diego County Water Authority has received several reports of scam…

For the second time in about six months, the San Diego County Water Authority has received several reports of scam artists attempting to mislead homeowners by telling them their water is polluted and offering to test it. There are no water safety problems in the Water Authority’s service area.

The Water Authority has received more than 15 reports of scam calls countywide. Similar regional cons occur periodically, most recently in September 2013.

The Water Authority and its 24 member agencies are not responsible for fixing problems or testing inside private residences and rarely have reason to ask for entry. Water agencies also typically don’t sell or endorse commercial products.

If a water agency representative were to need in-home contact with a customer, someone would call first to make an appointment. Residents are advised that if anyone claiming to be a water utility employee comes to their home without an appointment, they should refuse entry and contact their local water agency.

Legitimate water agency employees will have proper identification, be willing to show it and provide a supervisor’s phone number at the agency for verification. They typically will be driving clearly marked agency vehicles with government license plates.

Homeowners should check any phone number provided for verification with the number for their water agency on their water bill or in the phone book to make sure it is legitimate. Any supposed water agency employee who refuses to wait while the agency is contacted should be considered a fraud and reported to police.

Utility scams take many forms, including requests for bill payment with a credit card, demands that residents buy certain water treatment products and sales pitches for water line insurance. In some cases, imposters go door-to-door. Other times, they operate by phone.  Imposters may work in pairs, with one person talking to a resident while another cases the home for valuables.

Some Water Authority member agencies have posted additional information about the current scam on their websites. Residents who aren’t sure which water agency serves their property can go to sdcwa.org and enter their address under “find your water district.”

  • The San Diego County Water Authority sustains a $268 billion regional economy and the quality of life for 3.3 million residents through a multi-decade water supply diversification plan, major infrastructure investments and forward-thinking policies that promote fiscal and environmental responsibility. A public agency created in 1944, the Water Authority delivers wholesale water supplies to 23 retail water providers, including cities, special districts and a military base.

    Media Contact Information

    Grace Sevilla

    Phone: (619) 855-5135

    Email: GSevilla@sdcwa.org